Returns & Refunds

Ready-made items

All sales are final, except for items that arrive damaged or defective. We don't accept returns or exchanges for change of mind, color preference or wrong size, so please check each listing's dimensions and photos before ordering.

Damaged or defective items

If your item arrives broken, damaged in shipping, or with a manufacturing defect:

1. Email helpme@ipvprints.com within 7 days of delivery with your order number and photos of the item and the packaging.
2. We'll review it and reply within 2 business days.
3. If we confirm damage or a defect, we'll reprint and ship a replacement at no charge, or issue a full refund if a replacement isn't possible or you prefer one. We'll tell you if we need the item back, and if so we'll provide a prepaid return label.

What isn't a defect

3D printed items are made layer by layer, so small layer lines, slight color variation between batches, and minor surface marks are normal and aren't defects. Damage from misuse, heat exposure, drops or normal wear after delivery isn't covered.

Custom orders

Custom items are made to order and can't be returned. If a custom item arrives damaged or has a printing defect, the process above applies. Deposit and cancellation terms are on our Custom Orders page.

How refunds are paid

Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are refunded only when the item was damaged or defective.